PRIVACY POLICY
1. Introduction
This Privacy Policy outlines the approach of CHARGER ELECTRIC VEHICLES CHARGING STATIONS MANAGEMENT & OPERATION L.L.C. (“the Company”, “we”, “us”, “our”) regarding the collection, use, and protection of personal information of those using www.chargeruae.com (“Site”) and the Charger Electric Vehicle Charging Service mobile application (“App”).
This policy reflects our commitment to safeguarding the privacy of our users (“you”, “your”) in compliance with the General Data Protection Regulation (GDPR), United Arab Emirates (UAE) Federal Law No. 2 of 2019 concerning the use of the Information Technology and Telecommunications sectors, and other applicable privacy laws.
2. Scope and Consent
By using the Service, you consent to the collection, storage, processing, and sharing of your information as described in this Privacy Policy. This policy applies to all users of the Service, including those who use the Service without being registered or subscribed. Your continued use of the Service signifies your acceptance of this Privacy Policy and your consent to any modifications made to this document as described in the “Changes to the Privacy Policy” section.
3. Data Controller Information
The data controller responsible for your information is CHARGER ELECTRIC VEHICLES CHARGING STATIONS MANAGEMENT & OPERATION L.L.C., with our headquarters located in Dubai, UAE. For any queries or requests related to your personal information, including accessing, updating, or deleting your data, please reach out to us via email at support@chargeruae.com. Your privacy and data protection are our utmost priority.
4. Information We Collect
We shall collect information to offer and improve our services, including:
- Account Information: Required for creating your user profile, including your name, email, and contact number.
Profile Information: Additional details to enrich your user experience such as your vehicle model, plate number, and preferred service options. - Payment Information: For transactional purposes, we collect your payment method details, essential for service billing.
- Communications: We gather data from your interactions with our customer service team to better understand and respond to your needs and feedback.
We also engage with third-party providers to extend our service capabilities and collect optional information at your discretion for a customized experience.
5. Children's Privacy
The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under this age. If we learn that we have collected personal information of a child under 13, we will take steps to delete the information from our servers immediately. Parents or guardians who believe that their child has provided us with
personal information without their consent should contact us promptly.
6. How We Collect Your Data
We collect information from you when you:
- Register for an account or subscribe to our Service.
- Voluntarily provide information in free-form text boxes through the Service or through responses to surveys or questionnaires.
- Send us an email or communicate with us in any other way.
- Automated Collection Methods: Includes platform usage analytics, geolocation for personalized services, device and log data for troubleshooting and improvement, as well as cookies and similar technologies for user preference tracking.
- SDKs and Third-Party Integrations: Employ software development kits and third-party integrations for advanced features, ensuring your interaction with our platform is seamless and personalized.
Additionally, we automatically collect certain types of usage data when you interact with the Site and the App, such as your device information, your location, and your activity within the Service. This data is collected through cookies, web beacons, and similar tracking technologies, as well as through your device preferences and settings.
7. Use of Collected Information
The information we collect is used for the following purposes:
- To provide and improve the Service.
- To personalize your experience.
- To communicate with you about the Service, including operational updates and customer support.
- To enforce our Terms and Conditions and to detect and prevent unlawful activities.
- For any other purpose with your consent.
We will obtain your consent before using information for a purpose other than those set out in this Privacy Policy.
8. Data Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
- Service Providers: To facilitate our Service, we share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect and defend our rights or property, prevent fraud, protect the personal safety of users of the Service, or protect against legal liability.
- Business Transfers: In the event of a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, we may transfer or share your personal information to a successor or affiliate.
9. Third-Party Service Providers
Our Service may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Service, we encourage you to
read the privacy policy of every site you visit.
10. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United Arab Emirates and choose to provide information to us, please note that we transfer the data, including personal data, to the UAE and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
12. Data Security Measures
We take the security of your personal data seriously and have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
13. Data Retention Policy
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
14. Your Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These include the right to access, update or request deletion of your personal information, the right to rectification, the right to object, the right to data portability, and the right to withdraw consent.
15. Your Rights Under UAE Privacy Laws
Users residing in the United Arab Emirates are granted rights in accordance with the UAE’s Federal Law No. 2 of 2019 on the Use of Information and Communication Technology (ICT) in Healthcare and other relevant privacy regulations. These rights include access to your personal data, the right to amend or delete your personal information, and the right to withdraw consent for data processing at any time, subject to legal and contractual restrictions.
16. Your Rights Under US Privacy Laws
For users in the United States, various state laws, including the California Consumer Privacy Act (CCPA), provide rights to residents, including the right to know what personal data is being collected, the right to request the deletion of personal data, and the right to opt-out of the sale of personal data. If applicable, we commit to adhere to the requirements set forth by such laws and provide an avenue for users to exercise their rights.
17. Accessing and Updating Your Information
You may access and update your personal information at any time via the settings of the Service. If you encounter any issues or wish to request access to, correction of, or deletion of your personal data, please contact us directly through the contact information provided in this Privacy Policy.
18. Opt-Out Options
You have the option to opt-out of certain uses of your information, such as receiving promotional or marketing materials from us. To opt-out, you may use the unsubscribe options provided in our communications or adjust your user account settings accordingly.
19. Profiling and Automated Decision-Making
We do not use your personal information for automated decision-making or profiling purposes that would have legal effects on you or similarly significantly affect you, without providing you the opportunity to give your explicit consent.
20. Links to Other Websites
Our Service may contain links to other websites not operated by us. If you click on a third- party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
21. Social Media Widgets
Our Service may include social media features, such as the Facebook “like” button and widgets. These features may collect your IP address and which page you are visiting on our site, and they may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Service. Your interactions with these features are governed by the privacy policy of the company providing it.
22. Changes to the Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
23. Data Breach Notification Procedures
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the appropriate authorities as required by applicable law, without undue delay.
24. Contact Information
For any questions or comments about this Privacy Policy, the practices of this Service, or your dealings with this Service,
please contact us at:
- Email: support@chargeruae.com
- Phone: 800charger
25. Governing Law
This Privacy Policy shall be governed and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions, for users within the UAE.
By using our Service, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.
