1. Introduction
This Privacy Policy outlines the approach of CHARGER ELECTRIC VEHICLES CHARGING STATIONS MANAGEMENT & OPERATION L.L.C. (“the Company”, “we”, “us”, “our”) regarding the collection, use, and protection of personal information of those using www.chargeruae.com (“Site”) and the Charger Electric Vehicle Charging Service mobile application (“App”).
This policy reflects our commitment to safeguarding the privacy of our users (“you”, “your”) in compliance with the General Data Protection Regulation (GDPR), United Arab Emirates (UAE) Federal Law No. 2 of 2019 concerning the use of the Information Technology and Telecommunications sectors, and other applicable privacy laws.
2. Scope and Consent
By using the Service, you consent to the collection, storage, processing, and sharing of your information as described in this Privacy Policy. This policy applies to all users of the Service, including those who use the Service without being registered or subscribed. Your continued use of the Service signifies your acceptance of this Privacy Policy and your consent to any modifications made to this document as described in the “Changes to the Privacy Policy” section.
3. Data Controller Information
4. Information We Collect
We shall collect information to offer and improve our services, including:
- Account Information: Required for creating your user profile, including your name, email, and contact number.
- Profile Information: Additional details to enrich your user experience such as your vehicle model, plate number, and preferred service options.
Payment Information: For transactional purposes, we collect your payment method details, essential for service billing. - Communications: We gather data from your interactions with our customer service team to better understand and respond to your needs and feedback.
We also engage with third-party providers to extend our service capabilities and collect optional information at your discretion for a customized experience.
5. Children's Privacy
The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under this age. If we learn that we have collected personal information of a child under 13, we will take steps to delete the information from our servers immediately. Parents or guardians who believe that their child has provided us with
personal information without their consent should contact us promptly.
6. How We Collect Your Data
We collect information from you when you:
- Register for an account or subscribe to our Service.
- Voluntarily provide information in free-form text boxes through the Service or through responses to surveys or questionnaires.
- Send us an email or communicate with us in any other way.
- Automated Collection Methods: Includes platform usage analytics, geolocation for personalized services, device and log data for troubleshooting and improvement, as well as cookies and similar technologies for user preference tracking.
- SDKs and Third-Party Integrations: Employ software development kits and third-party integrations for advanced features, ensuring your interaction with our platform is seamless and personalized.
Additionally, we automatically collect certain types of usage data when you interact with the Site and the App, such as your device information, your location, and your activity within the Service. This data is collected through cookies, web beacons, and similar tracking technologies, as well as through your device preferences and settings.
7. Use of Collected Information
The information we collect is used for the following purposes:
- To provide and improve the Service.
- To personalize your experience.
- To communicate with you about the Service, including operational updates and customer support.
- To enforce our Terms and Conditions and to detect and prevent unlawful activities.
- For any other purpose with your consent.
We will obtain your consent before using information for a purpose other than those set out in this Privacy Policy.
8. Data Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
- Service Providers: To facilitate our Service, we share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect and defend our rights or property, prevent fraud, protect the personal safety of users of the Service, or protect against legal liability.
- Business Transfers: In the event of a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, we may transfer or share your personal information to a successor or affiliate.
9. Third-Party Service Providers
Our Service may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Service, we encourage you to
read the privacy policy of every site you visit.
10. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United Arab Emirates and choose to provide information to us, please note that we transfer the data, including personal data, to the UAE and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
12. Data Security Measures
We take the security of your personal data seriously and have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
13. Data Retention Policy
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
14. Your Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These include the right to access, update or request deletion of your personal information, the right to rectification, the right to object, the right to data portability, and the right to withdraw consent.
15. Your Rights Under UAE Privacy Laws
Users residing in the United Arab Emirates are granted rights in accordance with the UAE’s Federal Law No. 2 of 2019 on the Use of Information and Communication Technology (ICT) in Healthcare and other relevant privacy regulations. These rights include access to your personal data, the right to amend or delete your personal information, and the right to withdraw consent for data processing at any time, subject to legal and contractual restrictions.
16. Your Rights Under US Privacy Laws
For users in the United States, various state laws, including the California Consumer Privacy Act (CCPA), provide rights to residents, including the right to know what personal data is being collected, the right to request the deletion of personal data, and the right to opt-out of the sale of personal data. If applicable, we commit to adhere to the requirements set forth by such laws and provide an avenue for users to exercise their rights.
17. Accessing and Updating Your Information
You may access and update your personal information at any time via the settings of the Service. If you encounter any issues or wish to request access to, correction of, or deletion of your personal data, please contact us directly through the contact information provided in this Privacy Policy.
18. Opt-Out Options
You have the option to opt-out of certain uses of your information, such as receiving promotional or marketing materials from us. To opt-out, you may use the unsubscribe options provided in our communications or adjust your user account settings accordingly.
19. Profiling and Automated Decision-Making
We do not use your personal information for automated decision-making or profiling purposes that would have legal effects on you or similarly significantly affect you, without providing you the opportunity to give your explicit consent.
20. Links to Other Websites
Our Service may contain links to other websites not operated by us. If you click on a third- party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
21. Social Media Widgets
Our Service may include social media features, such as the Facebook “like” button and widgets. These features may collect your IP address and which page you are visiting on our site, and they may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Service. Your interactions with these features are governed by the privacy policy of the company providing it.
22. Changes to the Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
23. Data Breach Notification Procedures
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the appropriate authorities as required by applicable law, without undue delay.
24. Contact Information
For any questions or comments about this Privacy Policy, the practices of this Service, or your dealings with this Service,
Please contact us at:
- Email: [email protected]
- Phone: 800CHARGER
25. Governing Law
This Privacy Policy shall be governed and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions, for users within the UAE.
By using our Service, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.
REFUND POLICY
Effective date: 1st April 2024
1. Introduction
This Refund Policy outlines the circumstances under which users of the Charger Electric Vehicle Charging Service (the “Service”) can request a refund. Our goal is to provide clear, fair, and transparent guidelines regarding our refund process. This policy applies to all users of the Service, including those who access the Service through our mobile application and website.
2. Definitions
- “User”: Any individual or entity that uses the Service.
- “Service”: The electric vehicle charging solutions provided by CHARGER ELECTRIC VEHICLES CHARGING STATIONS MANAGEMENT & OPERATION L.L.C., including instant charging, scheduled charging, and subscription packages.
- “Subscription”: Recurring service packages offered by the Company to Users.
- “Technical Issues”: Problems with the Service that prevent the completion of a charging session as intended.
3. Eligibility Criteria for Refunds
Refunds may be issued under the following conditions:
- Service Cancellation by Company: If a scheduled charging session is cancelled due to unforeseen circumstances on the part of the Company, including but not limited to technical failures or service provider unavailability.
- Technical Issues: If the charging session is interrupted or cannot be initiated due to technical malfunctions of the Service software or hardware.
- Billing Errors: If there is a discrepancy or error in the billing process attributable to the Company.
4. Non-Eligible Circumstances for Refunds
Refunds will not be provided in the following scenarios:
- User Cancellation: If the User cancels a charging session less than 3 minutes after it was ordered.
- Outside Coverage Area: If the User attempts to use the Service outside the designated service areas, currently limited to Dubai.
- Misuse of Service: If the service interruption is due to misuse or improper use of the Service by the User.
5. Refund Request Process
To request a refund, Users must follow these steps:
- Contact Customer Support via email at [email protected] or call 800charger within 48 hours of the incident.
- Provide a detailed description of the issue encountered and any relevant transaction information (e.g., date and time of service, amount charged).
- Await confirmation of your refund request; our support team may contact you for further information or clarification.
6. Processing Timeframe for Refunds
- Refund requests will be processed within 30 working days from the date of receipt. The actual timeframe for the refund to be credited to the User’s account may vary depending on the payment method used and the policies of the User’s bank or payment provider.
- Users will be notified via email once their refund has been processed.
7. Refund Methods
- Refunds will initially be credited to the User’s in-app wallet, available for future use within the Service.
- Should the User prefer a refund to their bank account, they must explicitly request this during the refund process. Additional information may be required to process a bank transfer.
8. Subscription Cancellations
Users may cancel their subscriptions at any time through the settings within the Service’s mobile application or by contacting customer support directly. Subscription fees already paid are generally non-refundable, except in cases where the user can demonstrate that the Service was not available or usable due to reasons attributable to the Company, including significant service interruptions or failures.
9. Modifications to Services or Prices
The Company reserves the right to modify the pricing, scope, or features of the Service or Subscription packages at any time. Users will be notified of significant changes in advance through the contact information provided in their account settings. If such changes materially diminish the Service, users may be eligible for a prorated refund for the remaining period of their subscription, at the Company’s discretion.
10. User Responsibilities
To facilitate a smooth refund process, users are responsible for:
- Providing accurate and up-to-date payment information.
- Notifying the Company immediately of any unauthorized charges that may affect the refund process.
- Adhering to the Service’s terms of use, as misuse or abuse of the Service may invalidate refund requests.
11. Limitations of Liability
The Company’s liability in connection with any service failure, including those eligible for refunds, shall be limited to the amount paid by the user for the service. The Company is not liable for indirect, incidental, or consequential damages arising from the use of the Service, to the extent permitted by applicable law.
12. Dispute Resolution
In the event of a dispute regarding refunds, users are encouraged to contact the Company’s customer support in the first instance. If the dispute cannot be resolved through customer support, users agree to submit to the exclusive jurisdiction of the Dubai courts for the resolution of any such disputes, in accordance with the laws of the United Arab Emirates.
13. Policy Updates
The Company may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Users will be notified of any material changes through the Service or via the email address associated with their account.
14. Contact Information
For questions or concerns regarding this Refund Policy or to submit a refund request, please contact us at:
- Email: [email protected]
- Phone: 800CHARGER
15. Governing Law
This Refund Policy is governed by and construed in accordance with the laws of the United Arab Emirates, without giving effect to any principles of conflicts of law. Users agree that any action at law or in equity arising out of or relating to their use of the Service or this Refund Policy shall be filed only in the courts located in Dubai, United Arab Emirates, and users hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.
By using the Service, users acknowledge that they have read this Refund Policy in its entirety and agree to its terms.
